Questions and Answers

Ensure that your passport is valid for 6 months with 1 empty page.

• Most guests will be eligible for the $US25 tourist visa paid on arrival in Bali. You are responsible for making your own arrangements and should check the requirements prior to departure from your home country.

• Please bring a photocopy of your passport photo page for local registration purposes

Purchase your on arrival visa prior to going to immigration. Cash only accepted.

• If you are unsure about the airport arrival process you might want to use one of the VIP arrival services. They will meet you in the arrivals hall and escort you through the entire visa/customs/luggage process. Google “VIP Airport service Bali” for some results. EG: http://voabali.com/reservations.html

Local currency is Rupiah and the exchange rate does fluctuate.

• Its easy to change money, don’t bother trying to get Rupiah in your home country

• ATM and currency exchange is available at the airport, and all tourist areas. (no facilities at the retreat)

• The closest place to the retreat to exchange money is in Ubud

• You will only need cash for your personal extras whilst on retreat, note that we do not have credit card facilities.

Retreat packages includes group transfers to/from the retreat. We pick up at specified times form the airport or nearby hotels. You will be advised of group transfer arrangements once all guests’ details are confirmed.

• If you are an independent guest, we can organize transfers for you.

• Our drivers will be in the public area outside the main doors. Please wait for him in the information area. They will be holding a Villa Gaia sign and your name. Please take your time to look for them amongst the crowd of drivers waiting to pick up their guests.

• If we are picking you up from a hotel, please wait in the lobby area at the pre-arranged time.

• If you are arriving on late night flight, we recommend that you arrive one day early and stay at a hotel nearby the airport. This allows for some rest prior to the 1.5 hours drive to our place.

Your booking includes pick up and drop off to the airport of Denpasar, Bali. However, we can drive you to Ubud but not the surroundings.

Our guests are always welcome at any local ceremonies that may be taking place in Ubud or the temples. Our staff will be happy to accompany you, we just ask that you dress and behave in accordance with local customs.

Sharing a room is at your request. If you want to bring your friend or family, let us know before your coming. If you come to our retreat with your friend or family just for accommodation, it is possible. You will just have to pay for the additional breakfast.
If you want to share room during the detox program, we will give you special rate.

No. Tap water is unsafe to drink in Indonesia and it is recommended to never drink it in any occasions. However, it is totally fine for daily use such as shower, hand washing, laundry, etc.

Yes. Each room includes its own air conditioning.

Every room has it’s own private bathroom, with western style toilet and hot and cold water. 

Yes. You can use the pool without any extra charges and enjoy swimming with a stunning view on rice fields and lush tropical environment.

No. Our primary goal is to help you to be healthier. Thus, we do not serve any alcohol.

Yes. We run off the local power supply. Occasionally, especially after storms, the supply is cut off for a few hours. Its not the end of the world, we have gas for cooking, candles for light.
Bring your own adaptor to charge your phone, camera etc.

We have wifi in every rooms as well as the main area.
• Wifi is freely available in Ubud cafes and restaurants.
• Ensure that global roaming is organized to your phone BEFORE you leave your home.
• Indonesia code is +62

Your phone must be unlocked and ready to accept a new sim card BEFORE you leave home
• Bring the device to release the sim card on your iPhone
• Best to buy the new sim card and phone credit BEFORE you arrive at Villa Gaia. You can buy these at the airport from a kiosk that sells drinks etc or in Ubud.
• We can buy more phone credit for you as needed. You just need to pay us cash in advance. The credit will be sent to your phone immediately.

We do everything possible to keep you and your personal possessions safe whilst staying with us, but we expect you to help us out by taking reasonable care of your own possessions once you leave the retreat on day trips/activities.
• We have staff on our property 24 hours.
• Your rooms are lockable.
• Whilst our place is very comfortable and safe, for some, seeing real Bali life – village style – may be a bit of a cultural shock. Come with an open mind!
• We register guests with the local authorities.
• We are fully registered and comply with all local rules regarding security.
• We draw the line at helping any of our guests who have broken the law, especially in regards to narcotics.

There is a medical background questionnaire/waiver to fill in prior to the retreat. Please fill in the form accurately. Our therapist will make an assessment about your ability and advise accordingly.
• Be responsible about any medical conditions you may have. Pack your medications and prescriptions as necessary.

Yes. In fact it is mandatory for all of our guests. It is highly recommended to travel in S.E. Asia with travel insurance.

Every day we will give you detox juices as well as supplements:

Psyllium Husk : Psyllium is a form of fiber made from the Plantago ovata plant, specifically from the husks of the plant’s seed. It possesses a plethora of health benefits and has proven effective in treating irritable bowel syndrome, colon caner, constipation, diabetes, high cholesterol, obesity, ulcerative colitis and atherosclerosis among various other health conditions

Bentonite Clay: composed of aged volcanic ash. Bentonite Clay is a unique clay due to its ability to produce an “electrical charge” when hydrated. Upon contact with fluid, its electrical components change, giving it the ability to absorb toxins. Bentonite is known for its ability to absorb and remove toxins, heavy metals, impurities, and chemicals.

Skipping a session is your choice, but there will be no refund or credits on unattended sessions.
• To avoid sleeping in we can knock on your door to wake you up!

Our primary cleanse is deep cleansing with only liquids such as vegetable and fruit juices.
However, if you want we can give you raw food and light soup (pumpkin and vegetable broth soup). Just let us know before joining our retreat

That’s your choice but there will not be any refund or credits on any juices or meal you miss at Villa Gaia.

• The closest medical clinic for travelers is located in Ubud.
• An international hospital is located in Denpasar, up to 1.5 hours away.
• If we feel that participating in an activity will be a risk to the health and safety of yourself and others, we will discuss the situation with you and where possible offer an alternative. Ultimately we will not allow you to participate if we feel there is unreasonable risk.
• Be responsible about any medical conditions you may have. Pack your medications and prescriptions as necessary.

You should seek your own medical advice prior to traveling. We recommend taking sensible precautions against mosquito by using personal insect repellent. You will notice the mosquitos are more prevalent in the hotter beach areas

The colonic will be done by the medical nurses trained by professional doctors. The colonic treatment will be gentle and done in a professional way.

• An infrared sauna is a type of sauna that uses light to create heat. These saunas are sometimes called far-infrared saunas — “far” describes where the infrared waves fall on the light spectrum. A traditional sauna uses heat to warm the air, which in turn warms your body. An infrared sauna heats your body directly without warming the air around you.

• The appeal of saunas in general is that they cause reactions, such as vigorous sweating and increased heart rate, similar to those elicited by moderate exercise. An infrared sauna produces these results at lower temperatures than does a regular sauna, which makes it accessible to people who can’t tolerate the heat of a conventional sauna.

Abdominal massage is a practice that helps to tone and strengthen the muscles located in your abdomen. This helps your digestive system tremendously.

It depends how many days your retreat will last. It also depends of your metabolism system as well. If you have thyroid hormone issue it might be less effective. Here is a list of how many kilos you can lost depending of yours metabolism system and your package also.

Below is an example from our previous client:

• 3 days: 2 – 3 kilos
• 5 days: 2 – 4 kilos
• 7 days: 4 – 7 kilos
• 10 days: 4 – 8 kilos

– Can I skip my treatments?

You can skip your treatments but there will be no refund or credit for unattended treatments.

You can change your treatment to adjust your program before you book your retreat. Once you are arrived at our Villa, there will be not possibility to change your treatment. If you skip it, there will be no refund or credit for unattended treatments.

It would be great if you can follow the schedule that has been made for you. If you have any urgent situation, we can make changes. If so, let us know as soon as possible so we can arrange that. If there is any time changing of your schedule, we will let you know.

Regarding SPA treatment, you can change to a similar treatment if you don’t like it. You can request the therapist you like.